Adjusting Scan Time

I have tried to increase the scan time from 10 to 30 seconds following the instructions in the manual. I re-synced after selecting 30 seconds from the app as instructed, but all I can get are 10 second scans. can someone please help me and tell me how to do it?

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click on settings, top shows scan time, select 30, then at top right be sure to click SAVE

I have also tried to adjust the scan time(including the save) and then syncing, but it doesn’t work.